调整对象的显示

显示

对象的详细信息总是以相同的方式在iTop中显示,如下所示:

Details of a Contact

标题区域包含代表属于类(这里是“Person”)的对象的指定类(或类型)的图表,其次为对象的实际名称。

蓝色“搜索”选项卡(标题上方的页面顶部),切换搜索这个对象类的表单的显示。

该对象的操作以暗红色的按钮都被列出来(在页面的右上角)。最常见的操作显示为按钮,其余的操作都可以通过弹出菜单中的“其他操作...”访问。

属性”选项卡将显示对象的实际属性。

历史”选项卡显示此对象上执行的所有修改(修改了什么什么时候)。

根据显示的对象类(例如工单),一个额外的“通知”选项卡是可用的,显示了所有在此对象上响应事件所发出的通知。

其它选项卡显示数据库中所选对象与其他对象之间的关系。

例如,“团队”选项卡显示选择人为团队一员的所有团队。选项卡“工单”显示选择的人是请求者的那些工单。

对象修改

要修改一个对象,在对象的详细页(在只包含一个对象的列表上,是同样的操作),点击“修改”操作。

修改对象的表单非常类似于它的详细页面。唯一的不同是,字段是可编辑的。例如,修改人员的表单如下所示:

Form for modifying an Person

注意在“名字”旁边的小红色感叹号图标(Exclamation Mark) 。当一个必填字段留空,或者当一个字段不遵循该字段预期的格式时(例如,电子邮件地址)出现此图标。只有所有字段都正确填写,才能保存对象(使用“应用”按钮)。

对于某些字段,该值不是一个自由文本,而是必须从下拉列表中选择:

Drop Down List

树按钮”(Tree Button )可用于该组织为层次结构的值。

加号按钮”(Plus )是创建​​一个对象并将其添加到列表中的快捷方式。该按钮仅适用于允许创建该类对象的用户。例如,当创建或修改一个工单时,在字段发起人上单击(Plus )按钮。能够创建一个新的人员的表单显示出来:

New Person Popup Dialog

如果给定字段的可能的长度值超过了配置的值(默认为50),在下拉列表中被替换为自动完成字段,如下图所示:

Autocomplete input

至少输入三个字母来触发搜索,并可以从匹配输入字母的对象列表选取,或使用放大镜按钮(Magnifier Button)打开一个查找对话框:

Popup dialog to search for Persons

 搜索对话框列出了所有的对象。在选择一个对象前,可以使用上方表单缩小搜索范围,然后单击确定返回到主表单。

处理工单附件

附件允许上传一个文档(任何文件或图像)到iTop中,并且“附加”到iTop中一个指定的对象。这非常类似于电子邮件的附件。

附件与它们所附加到对象相关联,并且当该对象从iTop删除时附件也将被删除。如果你要上传文件到iTop,然后“附加”到iTop中的一些对象上,那么考虑创建“文档”对象。参考文件文档

为了管理附件到工单上,在创建或者修改工单的时候,单击“附件”选项卡:

Ticket Attachments tab

上传一个新的附件,点击“浏览...”按钮,选择需要的文件。请注意,对于单个上传文件的大小,显示在“浏览...”按钮的旁边。如果文件大于这个值,它不能被上传到iTop。此最大文件大小取决于服务器上的一些设置,只能由管理员来更改。

一旦附件已上传到选项卡的列表上,每个文件都会有一个图标。附件名称是一个超链接,用来下载。

Selected Attachment

移动鼠标到图标上方,会显示“删除”按钮。点击“删除”,工单的附件将被移除。

当附件是图片的时候,鼠标移动到附件图标时,将显示预览。

当点击“应用”按钮后,工单的变更(添加或者删除附件)才实际执行。当工单表单中点击“取消”按钮时将取消所有的附件变更。

拖拽

附件也可以直接在浏览器窗口中,通过拖拽文件到附件添加。当文件拽到“附件”选项卡,在附件文件区域一个蓝色的阴影显示出来:

Dragging files over the "Attachments" tab

如果当拖拽时,“附件”选项卡是非活动的,那么文件始终可以附加到工单上,并且在拖拽操作期间选项卡自身显示蓝色的阴影:

Dragging files with the attachment tab hidden

管理对象关联

在iTop中,某一对象的详细信息里显示的选项卡大多表示对象之间的关联。所有这些关联都以相同的方式进行管理。例如,管理一个“团队”成员的表单格式如下所示:

Managing team members

为了将成员添加到组中,单击底部的“ 添加人员”按钮。显示一个弹出的查询表单用来选择人员。勾选列表中需添加的人员,单击“添加”后返回到主表单。

Adding Persons to a Team

可以使用位于顶部的搜索条件缩小搜索范围,然后点击 https://www.itophub.io/wiki/media?media=2_6_0%3Auser%3Asearch-refresh-btn.png按钮刷新列表。

如果希望从关联中删除对象,请在表单中选中相应的行,然后单击位于底部的“删除所选对象”按钮。

Remove Persons from Team

请注意,从关联中移除的对象本身并不会从iTop中删除。被移除的仅仅是对象之间的关系

在工单上,如果相关对象是其他工单,存在些微不同类型的关系。

Managing n:1 relations on Tickets

要从当前工单中分离出相关工单,只需选中相应的复选框,点击“移除”即可。

注意,从关系中移除对象并不会从iTop中删除这些对象。仅仅是对象之间的关系被重置。(在相关工单上,指向当前工单的字段被重置)

您可以使用“添加类型为…的对象”按钮将其他工单与当前工单关联起来。当点击这个按钮时,弹出一个顶部显示标准搜索表单对话框,底部显示一个带有复选框的列表:

Adding n:1 relations on Tickets

你可以在顶部改变过滤条件后使用 https://www.itophub.io/wiki/media?media=2_6_0%3Auser%3Asearch-refresh-btn.png 按钮刷新列表。通过选择正确的复选框,然后点击“添加”按钮关闭这个对话框。

原贴链接:https://www.itophub.io/wiki/page?id=2_6_0%3Auser%3Adisplay_and_modification


Display and Modification of an object

Display

The details of an object are always displayed in the same manner in iTop, as shown below:

Details of a Contact

The title area contains the icon representing the given class (or type) of the object followed by the class (Person in this case), followed by the actual name of the object.

The blue Search tab (at the top of the page above the title), toggles the display of the search form for this class of object.

The actions allowed for this object are listed as orange buttons (at the top-right of the page). The most frequent actions are displayed as buttons. The remaining actions are accessible via the popup menu Other Actions.

The Properties tab displays the actual properties of the object.

The History tab displays the history of all modifications performed on this object (who modified what and when).

Depending on the class of the object displayed (Tickets for example), an extra Notifications tab may be available, showing all the notifications sent in response to events on this object.

The other tabs display the relationships between the selected object and other objects in the database.

For example, the tab Teams displays all the teams for which the selected person is a member of. The Tickets tab displays the tickets for which the selected person is the requester.

Modification of an object

To modify an object, click on the Modify action, from the details of the object (The same action is also available on a list containing only one object).

The form used to modify an object is quite similar to its details. The only difference is that the fields are editable. For example, the form to modify a Person is displayed as shown below:

Form for modifying an Person

Note the small red exclamation mark icon (Exclamation Mark) next to the First Name. This icon appears when a mandatory field is left blank, or when a field does not follow the expected format for the field (for example for an email address). The modifications to the object can only be saved (using the Apply button) if all the fields are properly filled.

For some of the fields, the value is not a free-text but instead must be picked from a drop-down list:

Drop Down List

The treeview button (Tree Button) is available for values that are organized as a hierarchy.

The plus button (Plus) is a shortcut to create an object and add it to the list. The button is only available for users who are allowed to create this type of object. For example, when creating or modifying a ticket, click on the (Plus) button of the field Caller. The form is displayed to enable to create a new Person:

New Person Popup Dialog

When the number of possible values for a given field exceeds a configured value (50 by default), the drop-down list is replaced by an autocomplete field, as shown below:

Autocomplete input

Type at least three letters to trigger the search and pick from the list of objects matching the typed letters, or use the magnifying glass button (Magnifier Button) to open a searchdialog:

Popup dialog to search for Persons

The search dialog lists all the objects. To narrow the search you can use the form at the top before selecting an object and clickon Ok to return to the main form.

Handling Tickets Attachments

Attachments allow to upload a document (any file or image) into iTop and “attach” it to a given object in iTop. This is very similar to email attachments.

Attachments are related to the object they are attached to, and will be deleted when the object is deleted from iTop. If you want to upload files into iTop and have them “attached” to several objects in iTop, then consider creating “Document” objects. Refer to File documents.

To manage the attachments to a Ticket, click on the Attachments tab while creating or modifying a Ticket:

Ticket Attachments tab

To upload a new attachment, click on the Browse button and select the desired file. Note that the maximum size for a single uploaded file is displayed next to the Browse button. If a file is bigger than this value, it cannot be uploaded into iTop. This maximum size depends on several settings on the server and can be changed only by an administrator.

Once attachments have been uploaded they are listed in the tab, with one icon per file. The name of the attachment is an hyperlink to download it.

Selected Attachment

Move the mouse above an icon to display the “Delete” button. Clicking on Delete will then remove the attachment from the ticket.

When the attachments is an image, then a preview will be shown anytime the mouse moves over the attachment icon.

The changes to the Ticket (addition or removal of attachments) are actually performed when the Apply button is clicked. Clicking on Cancel for the Ticket form will cancel any change to the attachments.

Drag and drop

Attachments can also be added by performing a drag drop of the files to attach, directly over the browser's window. When files are dragged over the “Attachments” tab, a blue shadow appears around the area where attached files are normally displayed:

Dragging files over the "Attachments" tab

If the “Attachments” tab is not the active one when dragging, files can still be attached to the ticket and the tab itself shows the blue shadow during the drag operation:

Dragging files with the attachment tab hidden

Managing Objects Relations

In iTop most of the tabs displayed on the details of an object represent relations between objects. All these relations are managed in the same manner. For example the form to manage the members of a “Team” looks like as shown below:

Managing team members

In order to add members to the team, click on the “Add Persons…” button at the bottom. This displays - as a popup - the search form to select Persons. Check the desired persons in the list and click “Add” to go back to the main form.

Adding Persons to a Team

You can narrow the search using the criterias at the top, then click on the https://www.itophub.io/wiki/media?media=2_6_0%3Auser%3Asearch-refresh-btn.png button to refresh the list.

To remove objects from the relation, check the corresponding line in the form, then click on the “Remove selected objects” button at the bottom.

Remove Persons from Team

Note that removing objects from the relation does not actually delete these objects from iTop. Only the relation between the objects is removed.

On Tickets, a slightly different type of relation is available where the related objects are other tickets.

Managing n:1 relations on Tickets

To detach related tickets from the current ticket, just select them by checking the corresponding checkbox and click on “Remove”.

Note that removing objects from the relation does not delete these objects from iTop. Only therelation between the objects is reset. (On the related Ticket the field that was pointing to the current Ticket is reset)

You can use the “Add objects of type…” button to relate other Tickets to the current Ticket. When clicking on the button, a popup dialog is displayed with the standard search form at the top and a list with check boxes at the bottom:

Adding n:1 relations on Tickets

You can use the https://www.itophub.io/wiki/media?media=2_6_0%3Auser%3Asearch-refresh-btn.png button to refresh the list after changing the filtering criteria at the top. Make your choice by checking the corresponding checkboxes, then press the “Add” button to dismiss the dialog.

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由 superadmin 在 2020/08/25, 16:01 创建
    

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