操作活动

操作活动用于修改iTop中的对象。操作活动可以执行:

  • 从对象列表中(请参阅本章清单管理),在这种情况下,所选的功能将应用于列表中的所有对象
  • 从对象的细节

操作活动按钮仅显示给具有足够权利来执行它们的用户。

iTop中的标准操作活动是:

新增

该功能用于创建与当前显示的对象类型相同的新对象。单击“创建...”时,将显示对象的创建对象。

上下文上的依赖可能会自动预填某些字段。例如,如果上下文设置为演示组织,则单击“创建”以创建新的“人”时,将显示上下文和组织,并预填充为* Demo *。

修改

此功能显示表单以更新对象。创建和修改形式都非常相似,不同之处在于,修改对象时,表单中的值会预先填充有要修改的对象的当前值。

删除

Delete功能位于Other操作活动弹出菜单中:

details-popup-menu-delete.png

该功能用于从iTop中永久删除对象。为了保证iTop中数据的一致性和完整性,删除对象也可能影响其他对象。根据数据模型中定义的规则的依赖,其他对象可能会被自动修改或删除,或者只有在手动删除某些依赖对象之前,无法删除。

在任何情况下,都会显示一个列出所有受影响对象的确认屏幕。

Delete confirmation page

例如,如果要删除整个Demo组织,则显示以下确认屏幕:

Object Deletion Disabled

在这种特殊情况下,iTop检测到有几个属于此组织的人。由于数据模型的定义要求某个人员必须属于组织,并且删除该人员不是自动的,因此如果存在属于该人员的演示组织,则无法删除。

这就是为什么删除!按钮显示为灰色。为了删除演示组织,必须先通过删除人员或将其分配给其他组织来处理这些人员。

关系

在显示的对象类型的依赖上,附加的“关系”菜单可用。例如,对于大多数配置项目,定义了两个关系:“影响”和“依赖于”。在这种情况下,Other操作活动弹出菜单中提供了两个额外的菜单。

"Impacts..." popup menu action

选择这样的功能时,将显示显示该关系的页面:

Impact diagram for a Server

  • 您可以使用顶部带有图标的复选框,将过滤器显示在屏幕上(在更新选择后只需按Refresh)。
  • 将鼠标移到对象上以显示显示其他信息的工具提示(以及指向其详细信息的链接)
  • 单击并拖动到对象上以重新排列图表
  • 单击并拖动后台以移动整个图表
  • +和-按钮以及图表右上角的滑块(和鼠标滚轮)用于调整缩放级别
  • 阈值分组定义了用于创建一个组的最小数量的相似对象(相同的类型,相同的状况),以替换图表中的各个对象,以简化图表。更改此价值时,单击“刷新”以新的分组级别重新计算图表

通过右键单击图表中的对象,可以从弹出菜单中选择“详细信息”以返回其详细信息。对于对象组,“详细信息”菜单显示该组中元素的列表。

"Details"

上下文

  • 附加上下文下拉列表定义了在计算和显示图表时如何将工单放入账号(只需在更新选择后按刷新)。
  • 当图表中的对象与(至少)一个上下文工单链接时,在对象的图标旁边显示一个小的图标,代表工单的类型(事件,变更)。链接到给定对象的工单列表可在此对象的工具提示中找到。

"Context"

  • 完成的更改上下文对应于既不被已关闭也不拒绝的“更改”,它们正在生成断电并对影响度进行某些显示的配置项的显示(影响度!='不受影响')
  • 下文的最近更改(72h)对应于'更改,自不到三天以来就是已关闭,已生成断电并已显示影响度中的某些配置项。
  • 解决的事件上下文对应于既不是已关闭也不是被解决的事件,并且对应于某些配置项显示的影响度。

将图表导出为PDF文档

要将图表作为PDF文档导出,请使用图表右上方的工具包菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Auser%3Arelation-popup-menu-export.png

这将显示以下对话框:

https://www.itophub.io/wiki/media?w=300&tok=4b7752&media=2_7_0%3Auser%3Arelation-export-dlg.png

导出生成可打印的PDF文档,其中第一页包含图表(在屏幕上显示),左侧带有图例,底部具有可选注释区域。可以将对象列表作为一组表(每个类对象)添加到其他页面上。

提供以下选项:

  • 面格式:PDF文档的尺寸:A3,A4或信纸。
  • 面方向:水平(横向)或垂直(纵向)
  • 题:文档的标题,将作为标题添加到每页顶部
  • 释:一个自由文本区域,将集成在文档第一图表的图表下方(如果不为空)。
  • 括对象列表:如果选中,则图表中的对象列表将作为大表添加为PDF文档中的其他页面。

当选中“包括对象列表”并且导出的对象列表很大(> 100个对象)时,PDF文档的创建会非常缓慢。

发送邮件

发送邮件功能位于“其他操作活动”弹出菜单中:

the "EMail" Action

此功能创建一个新的发送邮件消息,其中包含指向iTop中所选对象的链接。发送邮件是从终端用户的计算机上配置的客户邮件程序创建并发送的。

邮件的收件人将收到URL链接,以导航到对象的详细信息,但是sheehe必须具有iTop账号才能查看信息,因为将提示sheehe进行身份验证以查看页面。

CSV导出

the "CSV Export" Action

一个对象的CSV导出与列表的CSV导出,只是在生成的导出中只有一行数据。

Excel导出

the "Excel Export" Action

一个对象的Excel导出与Excel导出的列表,只是在生成的导出中只有一行数据。

打印机友好版本

"Printer Friendly Version" Action

该功能在浏览器的另一个选项卡中打开当前对象的详细信息的Printer Friendly版本。版本的详细信息已针对打印进行了优化:所有选项卡均作为页面内的部分列出,所有周围的元素(菜单,版本条…)均已删除。

此外,还可以通过单击“眼睛”图标在打印之前隐藏或显示某些部分来配置页面。

Configure the print output

要打印页面,可以使用页面顶部的“打印”按钮,但是在打印之前,也可以使用浏览器菜单中的“打印预览”来获得所见即所得的预览。

页面顶部的蓝色区域在打印输出中不可见。

工单特定操作活动

iTop中管理的某些对象遵循与特定流程对应的特定生命周期。例如,对于iTop中管理的不同工单(事件工单,变更管理工单等),就是这种情况。对于这些对象,可以使用与流程执行工作流程相对应的其他操作活动。

“其他操作活动”弹出菜单中的其他菜单项可以提供生命周期操作活动:

Menu for Ticket Specific Actions

或直接作为对象的修改表单中的额外按钮:

Ticket Specific Actions buttons

在后一种情况下,单击“等待批准”按钮等效于单击“应用”以保存对象的当前修改,然后从“其他批准”下拉菜单中选择“等待批准”。

每个对象上可用的操作活动依赖于:

  • 对象的生命周期(每种类型的对象可能具有不同的生命周期)
  • 对象的当前状态(并非在所有状态下都可能是所有操作活动)
  • 如Herrhis简档所定义的用户-权利:某些操作活动限于给定的简档。

原贴链接:https://www.itophub.io/wiki/page?id=2_7_0%3Auser%3Aactions


Actions

The actions are used to modify objects in iTop. Actions can be executed:

  • from a list of objects (Refer to the Chapter Managing Lists), in which case the selected action is applied to all the objects in the list

  • from the details of an object

The actions buttons are only displayed to users with sufficient rights to execute them.

The standard actions in iTop are:

New

This action is used to create a new object of the same type as the object currently displayed. When clicking on “Create…”, the creation form of the object is displayed.

Some of the fields may be pre-filled automatically, depending on the context. For example, if the context is set to the Demo organization, when you click on Create to create a new Person, a form will be displayed with the organization, prefilled to *Demo*.

Modify

This action displays the form to update an object. Both creation and modification forms are very similar, except that when modifying an object, the values in the form are prefilled with the current values of the object being modified.

Delete

The Delete action is located in the Other Actions popup menu:

the "Delete..." Action

This action is used to permanently delete an object from iTop. In order to guarantee the consistency and integrity of the data in iTop, deleting an object may also affect other objects. Depending on the rules defined in the data model, other objects may be modified or deleted automatically, or the deletion may not be possible until some depending object is deleted manually.

In any case, a confirmation screen listing all the impacted objects, is displayed.

Delete confirmation page

For example, if you want to delete the whole Demo organization, the following confirmation screen is displayed:

Object Deletion Disabled

In this particular case, iTop detects that there are several Persons belonging to this Organization. Since the definition of the data model requires that a Person must belong to an Organization and that the deletion of a Person is not automatic, the Demo Organization cannot be deleted while there are Persons belonging to it.

This is why the Delete! button is grayed out. In order to delete the Demo Organization, the Persons must be processed first, either by deleting them or by assigning them to a different Organization.

Relations

Depending on the type of object displayed, additional Relations menus are available. For example, for most Configuration Items, two relations are defined: “Impacts” and “Depends On”. In this case, two extra menus are available in the Other Actions popup menu.

"Impacts..." popup menu action

When selecting such an action, the page showing the relation is displayed:

Impact diagram for a Server

  • You can use the checkboxes with the icons at the top, to filter the display (just press Refresh after updating the selection).

  • Move the mouse over an object to display a tooltip showing additional information (plus a link to its details)

  • Click and drag onto an object to re-arrange the chart

  • Click and drag in the background to move the whole chart

  • The + and - buttons, as well as the slider at the top right of the chart (and the mouse wheel) are used to adjust the zoom level

  • The Grouping threshold defines the minimum number of similar objects (same type, same status) for creating a group which replaces the individual objects in the chart, in order to simplify the chart. When changing this value, click Refresh to re-compute the chart with the new grouping level

By right-clicking on an object in the chart, you can go back to its details by selecting Details from the popup menu. For groups of objects, the Details menu displays the list of the elements within this group.

"Details"

Context

  • The Additional context drop-down list defines how Tickets are taken into account when computing and displaying the chart (just press Refresh after updating the selection).

  • When an object in the chart is linked to (at least) one of the context tickets, a small icon representing the type of the ticket (Incident, Change) is displayed next to the icon of the object. The list of tickets linked to a given object is available in the tooltip for this object.

"Context"

  • Open changes context correspond to 'Changes' which are neither closed nor rejected, are generating an outage and do impact some of the displayed CIs (Impact != 'Not impacted')

  • Recent changes (72h) context correspond to 'Changes which are closed since less than 3 days, have generated an outage and did impact some of the CIs displayed.

  • Open incidents context correspond to Incidents which are neither closed nor resolved and do impact some of the CIs displayed.

Exporting the chart as a PDF document

To export the chart as a PDF document, use the Toolkit menu at the top-right of the chart: https://www.itophub.io/wiki/media?media=2_7_0%3Auser%3Arelation-popup-menu-export.png

This displays the following dialog box:

https://www.itophub.io/wiki/media?w=300&tok=4b7752&media=2_7_0%3Auser%3Arelation-export-dlg.png

The export generates a printable PDF document where the first page contains the chart (as laid out on the screen), with a legend on the left and an optional comment area at the bottom. The list of objects can be added as a set of tables (one per class of object) on additional pages.

The following options are available:

  • Page format: the dimensions of the PDF document: either A3, A4 or Letter.

  • Page orientation: either horizontally (Landscape) or vertically (Portrait)

  • Title: a title for the document, to be added as a header at the top of each page

  • Comment: A free text area that will be integrated (if not empty) on the first page of the document, below the chart.

  • Include the list of objects: if checked, the list of the objects in the chart will be added as a big table as additional pages in the PDF document.

The creation of the PDF document can be very slow when Include the list of objects is ticked and the list of objects to export is large (> 100 objects).

eMail

The email action is located in the Other Actions popup menu:

the "EMail" Action

This action creates a new eMail message containing a link to the selected object in iTop. The email is created and sent from the client mail program configured on the end-user's computer.

The recipient of the message will receive an URL link to navigate to the details of the object, but she/he must have an iTop account to view the information, since she/he will be prompted to authenticate for viewing the page.

CSV Export

the "CSV Export" Action

The CSV export of one object is similar to the CSV export of a list, except that there is only one line of data in the resulting export.

Excel Export

the "Excel Export" Action

The Excel export of one object is similar to the Excel export of a list, except that there is only one row of data in the resulting export.

Printer Friendly Version

"Printer Friendly Version" Action

This action opens, in another tab of your browser, a Printer Friendly version of the details of the current object. This version of the details is optimized for printing: all the tabs are listed as sections inside the page, most of the surrounding elements (menu, search bar…) are removed.

Moreover, the page can also be configured by hiding/showing some of its sections before printing, by clicking on the Eye icons.

Configure the print output

To print the page you can use the Print button located at the top of the page, but you can also get a WYSIWYG preview before printing by using the Print Preview accessed from the browser menu.

The blue area at the top of the page is not visible in the print output.

Ticket Specific Actions

Some objects managed in iTop follow a specific life-cycle that correspond to a specific process. This is the case, for example, for the different tickets managed in iTop (incident tickets, change management tickets, etc.). For these objects, additional actions are available, corresponding to process execution workflow.

Life-cycle actions are available either as extra menu items in the Other Actions popup menu:

Menu for Ticket Specific Actions

Or directly as extra buttons in the modification form for the object:

Ticket Specific Actions buttons

In the latter case, clicking on the Wait for Approval button is strictly equivalent to clicking on Apply to save the current modifications of the object, then selecting Wait for Approval from the Other Actions drop-down menu.

The actions available on each object depend on:

  • The life-cycle of the object (each type of object may have a different life-cycle)

  • The current state of the object (not all actions are possible in all states)

  • The user-rights as defined by her/his profile(s): some actions are restricted to a given profile.

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由 superadmin 在 2020/08/25, 16:02 创建
    

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