管理员手册

预期读者

本文档面向负责配置和操作ITOP应用程序的系统管理员。从最终用户的角度来看,有关应用程序的基本用法,请参阅iTop用户手册。

基本要求

本文假设您至少对mysql或sql语言有基本的了解。

iTop日常管理

可能用到的页面:

  • 管理组织:在实施,必须定义iTop的组织结构。后续你可能需要添加或修改组织。

  • 后台任务计划:在iTop安装期间设置

  • iTop性能调优:如果遇到这类问题,有帮助。

  • 对象查询语言:可以参考

  • HTML格式显示:在iTop文本记录和模板HTML字段中支持的HTML标记,工单的描述和属性事例记录字段。

  • 个人数据管理:帮助你遵从RGPD的一些提示

管理工具菜单

这部分解释了在管理工具菜单可用的操作:

1593681280185-462.png

  • 用户账户与权限:可能角色是什么?它们是什么意思?如何创建用户帐户?… 用户忘记密码?

  • 通知:基于触发器,自动发送邮件。定义了触发器和邮件模板。查看循序渐进的例子。

  • CMDB审计:定义了审核规则,使用OQL去控制存储在iTop中的数据的完整性。

  • 运行对象查询:通过条件去获取对应的对象集合。

  • 查询手册:准备你的OQL查询并且存储以备后用。

  • 导出:使用脚本的命令行接口。从iTop 2.2.x版本,有交互式版本和命令行遗留版本。

  • 浏览数据模型:不确定对象字段的内部名称,在编写OQL时,请检查此处。

  • 通用搜索:允许搜索任何iTop对象,即使没有对应的菜单存在。

  • 同步数据源:允许将iTop对象与外部数据源保持一致。如果您对此不熟悉,请先查看概述。

  • 数据备份:备份数据库到zip文件中,按需或按计划(需要设置后台任务)。

  • 配置编辑器:允许动态更改任何配置参数。查看所有配置参数及其用法的详细信息。基于参数的可能操作示例:将iTop设置为只读和防止并发修改

《管理员指南1.0》翻译

    参与人员:John、东逝水、Pony、广州-GY

    校对:LEEB

原文:https://www.itophub.io/wiki/page?id=2_6_0%3Aadmin%3Astart


iTop Administrator's Guide

Intended Audience

This document is targeted towards system administrators in charge of configuring and operating the iTop application. For the basic usage of the application, from the end-user point of view, refer to the iTop User Manual.

Prerequisites

This document assumes that you have at least a basic knowledge about MySQL or the SQL language in general.

Day to day administration of iTop

A few pages which can be useful:

  • Managing Organizations: During Implementation, you have defined the tree structure of organizations for your iTop. Later you may need to add or modify some organizations.

  • Scheduling background tasks: This should have been set during iTop installation

  • Tuning iTop Performance: if you encounter such issue, that could help.

  • Object Query Langage: for reference

  • HTML formatting limitations: what HTML syntax is supported within iTop Notes documents and Template HTML fields, Ticket's Description and AttributeCaseLog fields

  • Managing Personal Data: some tips to help you complying to RGPD

Admin Tools Menu

This part explains all the actions available on the Admin Tools menu:

New in 2.5: those menus which used to be limited to users with Administrator profil only, can now be delegated to other users.

  • User Accounts & Profiles: What are the possible profiles? What do they mean? How to create a user account? … User forgets its password?

  • Notifications: Based on trigger, emails are sent automatically. Define those triggers and the email templates. See this step by step example.

  • Auditing the CMDB: Define audit rules, using OQL, to control the completeness of the data stored in iTop.

  • Run Object Queries: Get a set of objects compliant with some criteria.

  • Query Phrasebook: Prepare your OQL queries and saved them for re-use.

  • Export: Command line interface which can be used within a script. There is an interactive version and a CLI legacy version since iTop 2.2.x

  • Browsing the Data Model: Not sure about the internal name of an object field, while writing an OQL, check here.

  • Universal Search: Allow to search for any iTop objects even if no menu exist for them.

  • Synchronize Data Sources: Allow to align iTop objects to an external data source. If you are not familiar with this, check the Overview first.

  • Data Backup: Backup your database in a zip file, on demand or on schedule (requires Background tasks to be set).

  • Configuration Editor: allow to change any configuration parameter on the fly. See the details of all configuration parameters and their usage. Examples of possible actions based on parameters: Setting iTop in read-only and Preventing concurrent modifications

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由 superadmin 在 2020/08/25, 16:19 创建
    

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