联系人多邮件地址

名称:联系人多邮件地址

描述:标识多个发送邮件地址上的发件人,以便从发送邮件创建工单

版本:1.0.1

发布:2019-05-16

代码:combodo-email-alias

状态:稳定

您需要跟踪一个联系人的多个发送邮件地址吗?那么此扩展名适合您。

你很生气邮件自动创建工单file:///G:\wiki\page%3fid=extensions:ticket-from-email 每个人仅支持一个发送邮件地址?此扩展程序还将解决此问题。

特征

此扩展添加了链接到联系人的新类EmailAlias,以存储同一联系人的备用发送邮件地址。

当申请人发送一个发送邮件地址而不是其在iTop中其Person上注册的地址时,通常会因为垃圾邮件而拒绝其发送邮件请求。使用此扩展,一旦您定义了与您的人员相关的各种发送邮件地址,则从发送邮件创建发送邮件将检索正确的发送邮件,无论该人员使用了什么注册地址。

修订记录

日期版本描述
2019-05-161.0.1还通过其发送邮件别名添加对相关联系人(CC)的识别
2019-02-151.0.0第一个版本

局限性

仅适用于iTop 2.3.0及更高版本

要求

此扩展程序花费邮件自动创建工单 从版本3.0.1起,但可以不使用它。
之前与旧版版本不兼容2.6.12file:///G:\wiki\page%3fid=extensions:ticket-from-email_2_6 包括在内。

安装

使用标准安装流程 对于此扩展。

配置

无需配置

用法

记录发送邮件别名

  1. 打开一个联系人,要为其记录其他发送邮件地址
  2. 转到新标签发送邮件别名
  3. 创建一个新的发送邮件别名
  4. 填写表单并提交

https://www.itophub.io/wiki/media?media=extensions%3Aemail-alias-create.png

您可以为同一个人创建多个发送邮件别名

https://www.itophub.io/wiki/media?media=extensions%3Aemail-alias-edit.png

领域用法
发送邮件Unix格式的发送邮件地址
联系人与该发送邮件地址关联的联系人
类型区分:
Personal::非专业发送邮件
Professional - by function::与职能关联
Professional - by name:根据人员名称
评论自由文字

将职能型发送邮件移至另一个人

以后,职能型发送邮件地址可能不再链接到正确的人,在这种情况下,您可以编辑它,而变更和相关的联系人可以被编辑。

https://www.itophub.io/wiki/media?w=400&tok=aa6f0c&media=extensions%3Aemail-alias-modif.png

通知发送邮件别名

例如,可以使用其发送邮件别名之一通知人员。

SELECT EmailAlias AS e JOIN Person AS p ON e.contact_id = p.id JOIN [...] WHERE e.type = "functional"

原贴链接:https://www.itophub.io/wiki/page?id=extensions%3Acombodo-email-alias


Multiple email per contact

name:
Multiple email per contact
description:
Identify sender on multiple email addresses for Ticket creation from email
version:
1.0.1
release:
2019-05-16
code:
combodo-email-alias
state:
Stable

You need to track multiple email addresses for a Contact? Then this extension is for you.

You are annoyed with Mail to Ticket Automation which does only support a single email address per Person? This extension will also address this issue.

Features

This extension adds a new class EmailAlias linked to a Contact, to store alternate email addresses for the same Contact.

When requester send an email with an email address which is not the one registered on their Person in iTop, their email request is usually rejected, because of spams. With this extension, once you have defined the various email addresses associated with your Persons, the creation of ticket from email, will retrieve the right caller whatever registered address the person used.

Revision History

DateVersionDescription
2019-05-161.0.1Add recognition of related contacts (CC) also by their email alias
2019-02-151.0.0First version

Limitations

Only works with iTop 2.3.0 and above

Requirements

This extension expends Mail to Ticket Automation from version 3.0.1, but can be used without it.
It is not compatible with older version before 2.6.12 included.

Installation

Use the Standard installation process for this extension.

Configuration

No configuration required

Usage

Documenting Email Aliases

  1. Open a Contact, for which you want to document additional email addresses

  2. Go to the new tab Email aliases

  3. Create a new Email Alias

  4. Fill the form and Submit

https://www.itophub.io/wiki/media?media=extensions%3Aemail-alias-create.png

You can create multiple Email Aliases for the same Personhttps://www.itophub.io/wiki/media?media=extensions%3Aemail-alias-edit.png

FieldUsage
Emailthe email address in unix format
Contactthe Contact associated with this email address
Typeto differentiate:
Personal: non-professional email
Professional - by function: associated with a function
Professional - by name: based on Person name
CommentFree text

Moving a functional email to another Person

Later a functional email address may not be linked to the right person anymore, in which case you can edit it and change the associated Contact.https://www.itophub.io/wiki/media?w=400&tok=aa6f0c&media=extensions%3Aemail-alias-modif.png

Notifying on Email Alias

It is possible to notify the persons using one of their email alias, based on its type for example.

SELECT EmailAlias AS e JOIN Person AS p ON e.contact_id = p.id JOIN [...] WHERE e.type = "functional"

https://www.itophub.io/wiki/media?media=extensions%3Aemail-alias-create.png

标签:
由 superadmin 在 2020/08/27, 16:09 创建
    

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