自动关闭工单

名称:自动关闭工单

描述:自动关闭被解决用户请求和事件工单

版本:1.0.1

发布:2016-08-10

itop-version-min:2.0.2

下载:https://store.itophub.io/en_US/products/combodo-autoclose-ticket

代码:combodo-autoclose-ticket

此页介绍如何扩展combodo自动关闭允许iTop解决自动关闭

特征

此扩展添加了新的由cron.php处理的后台流程,以根据iTop配置文件中定义的自动关闭延迟自动关闭用户请求和事件。

局限性

此扩展程序不处理变更和问题工单。

要求

否需求

修订记录

日期版本描述
2016-08-101.0.1性能优化:不要在查询中装入工单的所有列。
2014-03-041.0.0第一个发布

安装

  1. 下载包: autoclose-ticket-1.0.1-164.zip  并将文件夹“ combodo-自动关闭-工单”展开到iTop的“扩展”目录中。
  2. 如果您已经安装了iTop,请确保conf/production中的配置文件config-itop不是只读的。
  3. 将您的Web浏览器指向http(s)::: <your_itop_root >>设置,然后按照向导进行操作。确保选择“升级现有iTop实例”选项:
  4.  

https://www.itophub.io/wiki/media?w=300&tok=c529d3&media=extensions%3Aemail-upgrade-screenshot1.png

https://www.itophub.io/wiki/media?w=300&tok=2a82a7&media=extensions%3Aemail-upgrade-screenshot2.png

最后,在交互式向导的末尾,检查扩展列表中的模块“事件的自动关闭和用户请求”。然后完成安装。

https://www.itophub.io/wiki/media?w=300&tok=6ef9db&media=extensions%3Acombodo-autoclose-ticket-screnshot1.png

配置

一旦安装了新模块,请编辑配置文件config-itop.php并查找以下新部分:

        'combodo-autoclose-ticket' =>  (
                'incident_autoclose_delay' => '7',
                'userrequest_autoclose_delay' => '7',
        ),

本部分允许您为事件和用户请求的自动关闭延迟定义价值。

延迟以天为单位。默认情况下,事件和用户请求在7天后自动为已关闭。

服务cron.php每天处理一次事件和用户请求的自动关闭。确保计划将其运行在系统上。有关本章的更多信息后台任务.

要检查此服务的状况,请使用以下命令:

php webservice/cron.php --auth_user=user --auth_pwd=password --status_only=1

https://www.itophub.io/wiki/media?w=600&tok=d1758e&media=extensions%3Acombodo-autoclose-ticket-screnshot2.png

如果自安装扩展以来CRON至少没有运行过一次,则此处不会列出任务AutoCloseTicket

用法

当用户请求或事件自动为已关闭时,用户满意度将设置为数据模型中定义的默认价值:“非常满意”

原文:https://www.itophub.io/wiki/page?id=extensions%3Aauto_close_request


Autoclose Ticket

name:
Autoclose Ticket
description:
Auto close resolved User Request and Incident tickets
version:
1.0.1
release:
2016-08-10
itop-version-min:
2.0.2
download:
https://store.itophub.io/en_US/products/combodo-autoclose-ticket
code:
combodo-autoclose-ticket

This page describes how the extension combodo auto close allows iTop to automatically close resolved User Request and Incident after a configured delay.

Features

This extension adds a new background process handled by cron.php to automatically close User Request and Incident according to the autoclosure delay defined in the iTop configuration file.

Limitations

This extension is not handling Change and Problem tickets.

Requirements

No requirement

Revision history

DateVersionDescription
2016-08-101.0.1Performance optimization: do not load all the columns of the tickets in the query.
2014-03-041.0.0First release

Installation

  1. Download the package: autoclose-ticket-1.0.1-164.zip and expand the folder “combodo-autoclose-ticket” into the “extensions” directory of iTop.

  2. If you have already installed iTop make sure that the configuration file config-itop in conf/production is NOT read-only.

  3. Point your web browser to http(s)://<your_itop_root>/setup and follow the wizard. Make sure that you select the option to “Upgrade an existing iTop instance”:

  4.  

https://www.itophub.io/wiki/media?w=300&tok=c529d3&media=extensions%3Aemail-upgrade-screenshot1.png

https://www.itophub.io/wiki/media?w=300&tok=2a82a7&media=extensions%3Aemail-upgrade-screenshot2.png

Finally check the module “Auto closure of Incident and User Request” in the list of extensions at the end of the interactive wizard. Then complete the installation.

https://www.itophub.io/wiki/media?w=300&tok=6ef9db&media=extensions%3Acombodo-autoclose-ticket-screnshot1.png

Configuration

Once the new module has been installed, edit the configuration file config-itop.php and look for the following new section:

        'combodo-autoclose-ticket' =>  (
                'incident_autoclose_delay' => '7',
                'userrequest_autoclose_delay' => '7',
        ),

This section allows you to define the value for the auto closure delay for incident and user request.

Delays are given in days. By default, incident and user request are closed automatically after 7 days.

The automatic closure of the incidents and the user requests is handled by the service cron.php once a day. Make sure this one is scheduled to run on your system. More information in the chapter about Background tasks.

To check the status of this service, use the command:

php webservice/cron.php --auth_user=user --auth_pwd=password --status_only=1

https://www.itophub.io/wiki/media?w=600&tok=d1758e&media=extensions%3Acombodo-autoclose-ticket-screnshot2.png

The task AutoCloseTicket will not be listed here if the CRON has not run at least once since the extension has been installed.

Usage

When a user request or an incident is closed automatically, the user satisfaction is set to the default value defined in the data model: “Very satisfied”

 

标签:
由 superadmin 在 2020/08/25, 16:41 创建
    

需要帮助?

如果您需要有关XWiki的帮助,可以联系:

深圳市艾拓先锋企业管理咨询有限公司