门户客户沟通

名称:门户客户沟通

描述:通过门户的门户客户沟通

版本:1.1.0

发布:2020-02-03

itop-version-min:2.4.0

代码:itop-communications

状态:稳定

扩散:iTop集线器

创建并发布面向客户的通信,以在用户门户上显示。

对于iTop 2.3.2到2.3.4,请使用v1.0.10,因为对iTop 2.3.x的支持已从v1.1.0中删除。

特征

  • 创建基于文本或基于图像的通信(支持包括超链接的格式)
  • 快速格式化:标题描述预定义图标
  • 通信在预定义时间范围内处于活动状态(即,它们具有预定义的开始和结束日期)
  • 通信只能从选定的组织传递给用户

修订记录

日期版本描述
2020-02-031.1.0*添加与iTop 2.7+的兼容性
*添加MySQL8兼容性
*最低iTop版本设置为2.4.0
2019-09-111.0.10*更新扩展说明
*正确显示和隐藏与竖井到用户的通信
2018-12-191.0.9更新翻译
2018-06-271.0.7添加DE翻译
2018-06-261.0.6修复门户磁贴UI
2016-08-231.0.5错误修复:选项“级联给子组织”不起作用
2016-08-081.0.3首次发布的版本

局限性

语法样例(在通讯文本中)创建指向控制台的超链接!

要求

iTop 2.3.2和新的门户。

安装

与其他任何扩展一样:

  1. 展开扩展文件夹中zip文件的内容
  2. 确保Web服务器具有足够的权利来读取解压缩的文件
  3. 删除iTop配置文件上的只读标志
  4. 通过将Web浏览器指向http ::: <itop >> setup运行安装程序
  5. 出现提示时,请确保从扩展列表中选择门户客户沟通进行安装
  6. 单击“安装!”完成安装。

配置

该扩展没有配置参数。

用法

要创建新的通讯或查看通讯列表,请单击“服务管理”下的“通讯”菜单。

"Communications" menu

菜单列出了所有“正在进行的”通讯。要查看“已关闭”通信,请打开页面顶部的搜索表单,调整搜索规则并按“搜索”按钮。

建立新的沟通

表单创建新的通信如下:

New Communication form

领域含义
播音员拥有此通信的组织。
状况根据开始和结束日期自动计算
开始日期在门户中开始显示此通信的日期(和时间)
结束日期在门户中停止显示此通信的日期(和时间)
目标组织…如何解释“目标组织”列表。如果价值是仅选中的,则该列表是要显示其通信的所有组织的明确列表。如果价值是子组织的价值,则“目标组织”的子组织也将看到此消息。
图标可选的图标,显示在门户中的通信旁边。选择“无”以不显示图标。
标题通信的可选纯文本标题。
信息通讯的实际主体。使用格式工具栏设置文字样式,插入图像或添加超链接。

最终用户无需访问播音员组织即可查看门户中的通信。系统自动显示适当的通讯,而与通常的访问权利无关。

要创建“仅图形”通信(例如图形横幅),请使用“描述”字段将横幅的大版本插入为JPEG或PNG图像,将标题留空并选择图标:“无”。横幅图像将使用浏览器的完整宽度显示,并自动调整为浏览器调整大小。

如果未选择“目标组织”,则每个人都会看到该通信

在门户中显示通讯

Communications in the portal

当通信“进行中”时,它会显示在主页顶部的门户中。通信文本将被截断,以使主页中通信区域的高度保持不变。

用户可以单击通信以在弹出对话框中显示它。这在通讯可能会被截断的小屏幕(移动电话)上特别有用。

Popup showing a communication

如果同时有多个正在进行的通信,则使用转盘将它们一个接一个地显示,并在5秒钟后自动滑动到下一个通信。小子弹显示在转盘底部,以允许直接访问第N个通信。当用户将鼠标悬停在其上时,圆盘传送带自动停止滑动。

当没有正在进行的通信时,门户的主页中什么也没有显示。

原贴链接:https://www.itophub.io/wiki/page?id=extensions%3Aitop-communications


Communications to the Customers

name:
Communications to the Customers
description:
Communications to the Customers via the portal
version:
1.1.0
release:
2020-02-03
itop-version-min:
2.4.0
code:
itop-communications
state:
stable
diffusion:
iTop Hub

Create and publish customer oriented communications to be displayed on the user portal.

For iTop 2.3.2 to 2.3.4, use v1.0.10 as support for iTop 2.3.x was dropped in v1.1.0.

Features

  • Create text based or image based communications (formatting including hyperlinks is supported)

  • Quick formatting: title / description / predefined icon

  • Communications are active for a predefined time-frame (i.e. they have a predefined start and end date)

  • Communications can be delivered to users from selected organizations only

Revision history

DateVersionDescription
2020-02-031.1.0* Add compatibility with iTop 2.7+
* Add MySQL8 compatibility
* Minimum iTop version set to 2.4.0
2019-09-111.0.10* Update extension description
* Correctly display and hide communications to user with silos
2018-12-191.0.9Update translations
2018-06-271.0.7Add DE translations
2018-06-261.0.6Fix portal tile UI
2016-08-231.0.5Bug fix: the option “cascade to child organizations” was not working
2016-08-081.0.3First released version

Limitations

The Wiki syntax (in the text of the communication) creates hyperlinks which point to the console!

Requirements

iTop 2.3.2 and the new portal.

Installation

As any other extension:

  1. Expand the content of the zip file in the extensions folder

  2. Make sure that the web server has enough rights to read unzipped files

  3. Remove the read-only flag on the iTop configuration file

  4. Run the setup by pointing your web browser to http://<itop>/setup

  5. When prompted, make sure that you select Communications to the Customers from the list of extensions to install

  6. Complete the installation by clicking “Install!”.

Configuration

This extensions has no configuration parameter.

Usage

To create a new Communication or to view the list of Communications, click on the menu “Communications” under “Service Management”.

"Communications" menu

The menu lists all the “on-going” communications. To see the “closed” communications, open the search form at the top of the page, adjust the search criteria and press the “Search” button.

Creating a new communication

The form to create a new communication is the following:

New Communication form

FieldMeaning
AnnouncerThe organization owning this communication.
StatusAutomatically computed based on the start and end dates
Start dateThe date (and time) at which to start showing this communication in the portal
End dateThe date (and time) at which to stop showing this communication in the portal
Target organizations…How to interpret the list of “Target organizations”. If the value is Only the selected ones the list is an explicit list of all organizations for which to show the communication. If the value is Cascade to child organizations, the child organizations of the “Target organizations” will also see the message.
IconAn optional icon to display next to the communication in the portal. Choose “None” for displaying no icon.
TitleAn optional plain text title for the communication.
MessageThe actual body of the communication. Use the formatting toolbar to style the text, to insert images or add hyperlinks.

The end users do not need to have access to the announcer organization in order to view the communications in the portal. The system automatically displays the appropriate communications independently of the usual access rights.

To create a “graphic only” communication (for example a graphic banner), use the “description” field to insert a large version of the banner as either a JPEG or PNG image, leave the title blank and select Icon: “None”. The banner image will be displayed using the complete width for the browser, automatically adjusting to browser resizes.

If no “Target Organizations” is selected, everybody will see the communication

Display of the communications in the Portal

Communications in the portal

When a communication is “on going”, it is displayed in the portal, at the top of the home page. The text of the communications are truncated in order to preserve a constant height for the communications area in the home page.

The user can click on a communication to display it in a popup dialog. This is especially useful on small screens (mobile phones) where the communication may be truncated.

Popup showing a communication

If there are several on-going communications at the same time, they are displayed one after the other, using a carousel, automatically sliding to the next communication after 5 seconds. Small bullets are displayed at the bottom of the carousel to allow direct access to the Nth communication. The carousel automatically stops sliding when the user positions the mouse hover it.

When there is no on-going communication, nothing is shown in the home page of the portal.

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由 superadmin 在 2020/08/25, 16:43 创建
    

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