Contents

配置管理(CMDB)模块

配置管理模块是iTop的必需模块。它包含CMDB的所有基本构建块的定义:组织,联系人(人员和团队)以及常用的物理设备(服务器,网络设备…),软件元素(DB服务器,数据库Schemas,许可证,补丁程序…)。以及所有这些对象之间的关系。

联络人

https://www.itophub.io/wiki/media?media=2_6_0%3Adatamodel%3Aclassicon_person.pngPerson用于将物理人员描述为CMDB中的联系人。可以将人员分组为团队。人员可以链接到其他配置项(例如,在问题和应用的情况下,将人员链接到联系人)。在iTop中,用户请求的呼叫人是一个Person以及分配给解决的处理人员。

人物属性

名称类型强制性的吗?
字母数字字符串
名字字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃
位置位置的外键没有
职能字母数字字符串没有
经理一个人的外键没有
员工编号字母数字字符串没有
发送邮件发送邮件地址没有
通知可能的值:不,是没有
电话字母数字字符串没有
移动电话字母数字字符串没有

标签

标签描述
Teams此人所属的所有团队
Tickets这个人的所有票就是呼叫人
CIs与此联系人链接的所有配置项目

创建一个新的人

点击“ New联系人”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_person_1.png

然后在下面的表单中选择“人员”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_person_2.png

然后单击“应用”以显示人员创建表单:

https://www.itophub.io/wiki/media?w=600&tok=030d00&media=2_7_0%3Adatamodel%3Aclasscreate_person_3.png

球队

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_team.png一个团队代表一组人。在iTop中,团队可用于:将一组人员与给定的配置项相关联,创建用于分配票证的“工作组”或用于接收通知的小组人员。

一个小组不能成为另一个小组的成员。

团队属性

名称类型强制性的吗?
名称字母数字字符串
状况可能的值:活跃,不活跃
组织A(n)组织的外键
发送邮件发送邮件地址没有
电话字母数字字符串没有
通知可能的值:不,是没有
职能字母数字字符串没有

标签

标签描述
Members所有属于这个团队的人
Tickets分配给该团队的所有门票
CIs与此联系人链接的所有配置项目

建立一个新团队

点击“ New联系人”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_team_1.png

然后在下面的表单中选择“团队”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_team_2.png

然后单击“应用”以显示团队创建表单:

https://www.itophub.io/wiki/media?w=600&tok=b2d801&media=2_7_0%3Adatamodel%3Aclasscreate_team_3.png

要将成员添加到团队中,请单击“成员”选项卡,然后使用按钮从列表中添加“删除人”。

您还可以为团队的每个成员指定一个“角色”。

文件资料

iTop中有几种类型的文档。所有这些都可以从“配置管理”部分的“文档”菜单中进行管理:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Amenu_document.png

文件档案

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_documentfile.png文件文档用于上载可以在CMDB中的多个对象之间共享的文档。将文档(任何格式:Word,PDF,电子表格等)上载到iTop后,可以将其“附加”到共享同一文档的许多不同的配置项目上。这对于处理需要从CMDB中的多个位置引用的说明,技术文档等很有用。

文件文档存储在MySQL数据库内部,因此它们的最大大小受以下因素限制:

Web服务器上配置的最大上传大小

在MySQL服务器上配置的MySQL数据包的最大大小

文件档案属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:草稿,过时,已发布没有
版本字母数字字符串没有
文件类型文档类型的外键没有
描述多行字符串没有
文件任何二进制内容(文档)

标签

标签描述
CIs链接到本文档的所有配置项目
Contracts与此文件链接的所有合同
Services与此文档链接的所有服务

文件说明

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_documentweb.png注释用于存储简短文本文档。使用所见即所得编辑器支持Notes的HTML格式。

文档注释属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:草稿,过时,已发布没有
版本字母数字字符串没有
文件类型文档类型的外键没有
描述多行字符串没有
文本HTML字符串

标签

标签描述
CIs链接到本文档的所有配置项目
Contracts与此文件链接的所有合同
Services与此文档链接的所有服务

文件网

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_documentweb.pngWeb文档用于将超链接存储到外部应用程序或文档。认为他们是外部文档的“指针”。

文档网站属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:草稿,过时,已发布没有
版本字母数字字符串没有
描述多行字符串没有
网址绝对或相对URL作为文本字符串没有

标签

标签描述
CIs链接到本文档的所有配置项目
Contracts与此文件链接的所有合同
Services与此文档链接的所有服务

配置物品

应用方案

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_applicationsolution.png应用解决方案描述了由(或取决于)几个基本组件组成的复杂应用程序。它们是用于记录大型应用程序的特殊“组”类型。应用方案传达的主要信息是它的关系列表。

应用方案属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃没有
业务批评可能的值:高,低,中没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
配置项组成该应用方案的所有配置
业务流程应用方案上的所有业务流程依赖
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

如果您已经安装了服务管理for Providers模块,则由于服务和配置项之间没有链接,因此选项卡``服务''不存在

创建一个新的应用方案

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_applicationsolution_1.png

然后在下面的表单中选择“应用方案”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_applicationsolution_2.png

然后单击“应用”以显示应用方案创建表单:

https://www.itophub.io/wiki/media?w=600&tok=650fb3&media=2_7_0%3Adatamodel%3Aclasscreate_applicationsolution_3.png

要将其他配置项目链接到新的应用方案,请单击选项卡“配置项”,然后使用按钮从列表中添加删除配置项。 “联系人”标签用于管理与联系人等的关系。

关系

影响:应用方案被视为影响与其所有相关的业务流程(列在“业务流程”标签中)。

依赖于取决于:应用方案在其所有相关的配置项(在选项卡“配置项”中列出)上均被视为依赖。

业务流程

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_businessprocess.png业务流程用于记录有关操作的高级流程或重要的应用。它与应用方案非常相似,但用于描述组织中的更高级别的应用程序或整个流程。业务流程传达的主要信息是它与应用解决方案和联系人的关系列表。

业务流程属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃没有
业务批评可能的值:高,低,中没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案影响度这个业务流程的所有应用解决方案

创建一个新的业务流程

业务流程对象的创建与应用方案的创建相似,不同之处在于其组件是应用解决方案而不是任何配置项。

关系

影响:业务流程不会影响其他配置项。

依赖于取决于:业务流程在其所有相关的应用解决方案(列在“应用解决方案”选项卡中列出)上均被视为依赖。

DB服务器

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_dbserver.png在特定系统(PC,服务器或虚拟机)上运行的数据库服务器软件(例如MySQL,Oracle,SQL服务器,DB2…)的实例。

DB服务器属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃没有
业务批评可能的值:高,低,中没有
系统一个(n)职能型配置项的外键
软件软件的外键没有
软件许可软件许可证的外键没有
路径字母数字字符串没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
数据库架构此DB服务器的所有数据库模式
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的DB服务器

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_dbserver_1.png

然后在下面的表单中选择“DB服务器”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_dbserver_2.png

然后单击“应用”以显示DB服务器创建的表单:

https://www.itophub.io/wiki/media?w=600&tok=20e1d5&media=2_7_0%3Adatamodel%3Aclasscreate_dbserver_3.png

关系

影响:DB服务器会影响其所有数据库架构及其所属的应用解决方案。DB服务器还影响与其链接的联系人(人员或团队)。

依赖于取决于:DB服务器在运行它的系统(PC,服务器或虚拟机)上被视为依赖。

数据库架构

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_databaseschema.png运行特定DB服务器的dabatase的实例。

数据库架构属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
DB服务器一个(n)DB服务器的外键
业务批评可能的值:高,低,中没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的数据库架构

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_databaseschema_1.png

然后在下面的表单中选择“数据库架构”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_databaseschema_2.png

然后单击“应用”以显示数据库架构创建的表单:

https://www.itophub.io/wiki/media?w=600&tok=14fd0b&media=2_7_0%3Adatamodel%3Aclasscreate_databaseschema_3.png

关系

影响:数据库架构会影响它所属的所有应用解决方案。

依赖于取决于:数据库架构在其DB服务器上被视为依赖。

中间件

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_middleware.png安装在特定系统(PC,服务器或虚拟机)上的中间件软件(为其他软件提供服务的软件,或企业集成软件)的实例。例如:Tomcat,JBoss,Talend,Microsoft BizTalk,IBM Websphere或Lotus Domino可以放在此类别下。

中间件属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃没有
业务批评可能的值:高,低,中没有
系统一个(n)职能型配置项的外键
软件软件的外键没有
软件许可软件许可证的外键没有
路径字母数字字符串没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
中间件实例此中间件提供的所有中间件实例
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的中间件

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middleware_1.png

然后在下面的表单中选择“中间件”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middleware_2.png

然后单击“应用”以显示中间件创建的表单:

https://www.itophub.io/wiki/media?w=600&tok=e54898&media=2_7_0%3Adatamodel%3Aclasscreate_middleware_3.png

关系

影响:中间件会影响其所有中间件实例及其所属的应用解决方案。中间件还会影响与其链接的联系人(人员或团队)。

依赖于取决于:中间件在运行它的系统(PC,服务器或虚拟机)上被视为依赖。

中间件实例

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_middleware.png由已安装的中间件软件提供的特定应用实例(或服务)。例如,可以将与Tomcat一起部署的Web应用软件记录为中间件实例。

中间件实例属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
中间件中间件的外键
业务批评可能的值:高,低,中没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的中间件实例

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middlewareinstance_1.png

然后在下面的表单中选择“中间件实例”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middlewareinstance_2.png

然后单击“应用”以显示中间件实例创建表单:

https://www.itophub.io/wiki/media?w=600&tok=26c704&media=2_7_0%3Adatamodel%3Aclasscreate_middlewareinstance_3.png

关系

影响:中间件实例会影响它所属的所有应用解决方案。中间件实例还会影响与其链接的联系人(人员或团队)。

依赖于取决于:中间件实例在其中间件上被视为依赖。

网络设备

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_networkdevice.png任何类型的网络设备:路由器,交换机,集线器,负载均衡器,防火墙…

网络设备属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:实施,已淘汰,量产,库存没有
业务批评可能的值:高,低,中没有
位置位置的外键没有
机柜机柜的外键没有
机箱机箱的外键没有
网络类型网络设备类型的外键
品牌一个(n)品牌的外键没有
模型模型的外键没有
的iOS版本I(OS)版本的外键没有
管理IPIP地址没有
内存字母数字字符串没有
机柜单位价值数值(可以为负)没有
序列号字母数字字符串没有
资产号字母数字字符串没有
移至生产日期日期(年-月-日)没有
购买日期日期(年-月-日)没有
功效的末端日期(年-月-日)没有
PowerA源一个(n)配电箱的外键没有
PowerB源一个(n)配电箱的外键没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
网络接口所有物理网络接口
设备连接到该网络设备的所有设备
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的网络设备

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_networkdevice_1.png

然后在下面的表单中选择“网络设备”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_networkdevice_2.png

然后单击“应用”以显示网络设备创建表单:

https://www.itophub.io/wiki/media?w=600&tok=59a9be&media=2_7_0%3Adatamodel%3Aclasscreate_networkdevice_3.png

关系

影响:网络设备会影响与其连接的所有设备(服务器,PC,SAN交换机,NAS,存储系统,其他网络设备等),其所属的应用解决方案以及与其直接链接的所有联系人(人员或团队) 。

依赖于取决于:网络设备在其连接到的其他网络设备和SAN交换机上被视为依赖。如果网络设备位于机箱中,则取决于它。

其他软件

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_othersoftware.png不属于其他类别的任何类型的软件:PC软件,中间件,DB服务器或Web服务器。

其他软件属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃没有
业务批评可能的值:高,低,中没有
系统一个(n)职能型配置项的外键
软件软件的外键没有
软件许可软件许可证的外键没有
路径字母数字字符串没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的其他软件

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_othersoftware_1.png

然后在下面的表单中选择“其他软件”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_othersoftware_2.png

然后单击“应用”以显示“其他软件”的创建表单:

https://www.itophub.io/wiki/media?w=600&tok=37bdfa&media=2_7_0%3Adatamodel%3Aclasscreate_othersoftware_3.png

关系

影响:其他软件会影响其所有实例,其所属的应用解决方案以及与其直接链接的所有联系人(人员或团队)。

依赖于取决于:其他软件在其上运行的系统(PC,服务器或虚拟机)上被视为依赖。

电脑软件

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_pcsoftware.pngPC上安装的软件应用的实例。 (例如:MS Office,Corel Draw,Adobe Photoshop或Filezilla的实例)。

PC软件属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃没有
业务批评可能的值:高,低,中没有
系统一个(n)职能型配置项的外键
软件软件的外键没有
软件许可软件许可证的外键没有
路径字母数字字符串没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的PC软件

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_pcsoftware_1.png

然后在下面的表单中选择“ PC Software”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_pcsoftware_2.png

然后单击“应用”以显示PC软件创建表单:

https://www.itophub.io/wiki/media?w=600&tok=85face&media=2_7_0%3Adatamodel%3Aclasscreate_pcsoftware_3.png

关系

影响:PC软件会影响其所有实例,它所属的应用解决方案以及与其直接链接的所有联系人(人员或团队)。

依赖于取决于:PC软件在其运行的PC上被视为依赖。

服务器

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_server.pngXTop1通常在iTop中使用,以记录物理服务器机器。服务器对象提供了服务器管理信息,物理特性和运行的信息(合同和服务)。服务器可以与软件组件,联系人和文档有关。可以通过其他模块(例如“专业存储设备”)将更多关系添加到服务器。

服务器属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:实施,已淘汰,量产,库存没有
业务批评可能的值:高,低,中没有
位置位置的外键没有
机柜机柜的外键没有
机箱机箱的外键没有
品牌一个(n)品牌的外键没有
模型模型的外键没有
操作系统家族OS家族的外键没有
操作系统版本操作系统版本的外键没有
管理IPIP地址没有
操作系统许可证OS(n)操作系统许可证的外键没有
中央处理器字母数字字符串没有
内存字母数字字符串没有
机柜单位价值数值(可以为负)没有
序列号字母数字字符串没有
资产号字母数字字符串没有
移至生产日期日期(年-月-日)没有
购买日期日期(年-月-日)没有
功效的末端日期(年-月-日)没有
PowerA源一个(n)配电箱的外键没有
PowerB源一个(n)配电箱的外键没有
描述多行字符串没有

标签

标签描述
软体类配置项上安装的所有软件
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
网络接口所有物理网络接口
FC端口该设备的所有光纤通道接口
网络设备连接到该设备的所有网络设备
SAN连接到该设备的所有SAN交换机
逻辑卷与此服务器连接的所有逻辑卷
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的服务器

点击“ New联系人”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_server_1.png

然后在下面的表单中选择“服务器”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_server_2.png

然后单击“应用”以显示服务器创建表单:

https://www.itophub.io/wiki/media?w=600&tok=0f45f1&media=2_7_0%3Adatamodel%3Aclasscreate_server_3.png

关系

影响:服务器会影响在其上运行的所有软件实例以及管理程序。服务器也被认为会影响它所属的任何服务器。

依赖于取决于:服务器在逻辑卷,SAN交换机及其连接的网络设备上被视为依赖。如果服务器位于机箱中,则将其视为依赖。

Web应用软件

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_webapplication.png应用的实例,可以使用Web浏览器访问它,并且在给定的Web服务器实例上运行。

Web应用软件属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
Web服务器Web服务器的外键
网址绝对或相对URL作为文本字符串没有
业务批评可能的值:高,低,中没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的Web应用软件

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webapplication_1.png

然后在下面的表单中选择“Web应用软件”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webapplication_2.png

然后单击“应用”以显示Web应用软件创建的表单:

https://www.itophub.io/wiki/media?w=600&tok=28eafc&media=2_7_0%3Adatamodel%3Aclasscreate_webapplication_3.png

关系

影响:Web应用软件会影响它所属的应用解决方案,并且会直接链接到Web应用软件的所有联系人(人员或团队)。

依赖于取决于:Web应用软件在运行它的Web服务器上被视为依赖。

Web服务器

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_webserver.png在特定系统(PC,服务器或虚拟机)上运行的Web服务器软件的实例。

Web服务器属性

名称类型强制性的吗?
名称字母数字字符串
组织A(n)组织的外键
状况可能的值:活跃,不活跃没有
业务批评可能的值:高,低,中没有
系统一个(n)职能型配置项的外键
软件软件的外键没有
软件许可软件许可证的外键没有
路径字母数字字符串没有
移至生产日期日期(年-月-日)没有
描述多行字符串没有

标签

标签描述
联络人配置项的所有触点
文件资料与此配置项相关的所有文档
入场券配置项的所有门票
应用解决方案配置项上的所有应用解决方案依赖
网络应用Web服务器上可用的所有Web应用程序
提供者合约该配置项的所有提供者合同
服务此配置项影响的所有服务

创建一个新的Web服务器

点击“ New配置项”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webserver_1.png

然后在下面的表单中选择“Web服务器”:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webserver_2.png

然后单击“应用”以显示Web服务器创建表单:

https://www.itophub.io/wiki/media?w=600&tok=7c92a3&media=2_7_0%3Adatamodel%3Aclasscreate_webserver_3.png

关系

影响:Web服务器会影响其上运行的所有Web应用程序,它所属的应用解决方案以及直接链接到Web服务器的所有联系人(人员或团队)。

依赖于取决于:Web服务器在运行它的系统(服务器,PC或虚拟机)上被视为依赖。

Miscellaneous

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_group.pngXTI146585配置项的任意组。出于任何文档目的,可以使用组来定义显式的配置项集。例如,在执行OS迁入时,可以方便地创建一个“要迁移的服务器”组,并随着迁入的进行从该组中删除服务器。

组属性

名称类型强制性的吗?
名称字母数字字符串
状况可能的值:实施,已淘汰,量产
组织A(n)组织的外键
类型字母数字字符串没有
描述多行字符串没有
父组父组的外键没有

标签

标签描述
链接的配置项与该组链接的所有配置项目

创建一个新组

位置

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_location.pngiTop中的位置对象用于记录其他配置项目的物理位置。位置基本上具有地址,因此最常用于描述物理站点。很好的实践可以确保对于给定的组织,位置名称是唯一的。

位置属性

名称类型强制性的吗?
名称字母数字字符串
状况可能的值:活跃,不活跃没有
所有者组织A(n)组织的外键
地址多行字符串没有
邮政编码字母数字字符串没有
字母数字字符串没有
国家字母数字字符串没有

标签

标签描述
联络人该位置上的所有联系人
设备该位置的所有设备

创建一个新位置

操作系统许可证

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_oslicence.png用于特定操作系统的许可证合同。该许可证与一个正在运行的系统(例如Windows 2008 R2)相关,并且可以与多个服务器或虚拟机关联。

操作系统许可证属性

名称类型强制性的吗?
名称字母数字字符串
操作系统版本操作系统版本的外键
组织A(n)组织的外键
使用限制字母数字字符串没有
描述多行字符串没有
永动的可能的值:不,是
开始日期日期(年-月-日)没有
结束日期日期(年-月-日)没有
字母数字字符串没有

标签

标签描述
文件资料与此许可证链接的所有文件
伺服器使用此许可证的所有服务器
虚拟机使用此许可证的所有虚拟机

创建新的操作系统许可证

点击“概述”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_1.png

然后在仪表板中单击“创建新许可证”:

https://www.itophub.io/wiki/media?w=600&tok=72971c&media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_2.png

然后在下面的表单中选择“ OSLicence”:

https://www.itophub.io/wiki/media?w=600&tok=7132b7&media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_3.png

然后单击``应用''以显示OS许可证创建表单:

https://www.itophub.io/wiki/media?w=600&tok=ae409a&media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_4.png

操作系统补丁

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_ospatch.png给定的运行系统的补丁,修补程序,安全修补程序或服务包。

OS补丁属性

名称类型强制性的吗?
名称字母数字字符串
描述多行字符串没有
操作系统版本操作系统版本的外键

标签

标签描述
文件资料与此补丁链接的所有文档
设备安装了补丁的所有系统

创建一个新的OS补丁

点击“概述”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_1.png

然后在仪表板中单击“创建新的补丁”:

https://www.itophub.io/wiki/media?w=600&tok=2c8a09&media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_2.png

然后在下面的表单中选择“ OSPatch”:

https://www.itophub.io/wiki/media?w=600&tok=974363&media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_3.png

然后单击``应用''以显示OS补丁创建表单:

https://www.itophub.io/wiki/media?w=600&tok=5617e1&media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_4.png

组织

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_organization.png组织是iTop中配置项所有权的基础实体。在iTop中还使用组织来记录同一公司内的客户,提供者和组织单位。为了描述复杂的结构,可以将组织安排到分层中(通过使用可选的“父”字段)。

组织属性

名称类型强制性的吗?
名称字母数字字符串
字母数字字符串没有
状况可能的值:活跃,不活跃没有
父组织的外键没有
交付模式一个(n)交付模式的外键没有

创建一个新的组织

物理接口

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_physicalinterface.png物理服务器上的物理网卡,与在操作系统或虚拟机中在软件级别定义的虚拟接口相反。

物理接口属性

名称类型强制性的吗?
名称字母数字字符串
设备可连接配置项的外键
IP地址IP地址没有
MAC地址核心:属性 Mac 地址|没有
评论多行字符串没有
速度十进制价值(可以为负)没有

标签

标签描述
虚拟局域网该接口连接的VLAN

软件

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_software.png软件目录中的软件的通用项目。安装在特定系统上的软件实例始终引用给定的软件。 iTop将软件分为5类:数据库服务器,中间件,PC软件,Web服务器和其他软件。

软件属性

名称类型强制性的吗?
名称字母数字字符串
供应商字母数字字符串
版本字母数字字符串
类型可能的值:DB服务器,中间件,其他软件,PC软件,Web服务器没有

标签

标签描述
文件资料与此软件链接的所有文档
软件实例该软件的所有软件实例
软件补丁该软件的所有补丁
软件许可该软件的所有许可证

软件许可

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_softwarelicence.png特定软件的许可证合同。该许可证与一个软件(例如MS Office 2010)相关,并且可以与此软件的多个实例相关联。

软件许可属性

名称类型强制性的吗?
名称字母数字字符串
软件软件的外键
组织A(n)组织的外键
使用限制字母数字字符串没有
描述多行字符串没有
永动的可能的值:不,是
开始日期日期(年-月-日)没有
结束日期日期(年-月-日)没有
字母数字字符串没有

标签

标签描述
文件资料与此许可证链接的所有文件
软件实例使用此许可证的所有系统

创建新的软件许可证

点击“概述”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_1.png

然后在仪表板中单击“创建新许可证”:

https://www.itophub.io/wiki/media?w=600&tok=4cc381&media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_2.png

然后在下面的表单中选择“ SoftwareLicence”:

https://www.itophub.io/wiki/media?w=600&tok=e23ab4&media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_3.png

然后单击“应用”以显示软件许可证创建表单:

https://www.itophub.io/wiki/media?w=600&tok=31a659&media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_4.png

软件补丁

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_softwarepatch.png给定软件的补丁,修补程序,安全修复程序或服务软件包。

软件补丁属性

名称类型强制性的吗?
名称字母数字字符串
软件软件的外键
描述多行字符串没有

标签

标签描述
文件资料与此补丁链接的所有文档
软件实例安装了此软件补丁的所有系统

创建一个新的软件补丁

点击“概述”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_1.png

然后在仪表板中单击“创建新的补丁”:

https://www.itophub.io/wiki/media?w=600&tok=b9cb80&media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_2.png

然后在下面的表单中选择“ SoftwarePatch”:

https://www.itophub.io/wiki/media?w=600&tok=bfef2f&media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_3.png

然后单击“应用”以显示软件补丁创建表单:

https://www.itophub.io/wiki/media?w=600&tok=aa0cf3&media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_4.png

虚拟局域网

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_vlan.png虚拟LAN用于以逻辑方式将参与同一VLAN的网络子网和物理接口分组在一起。

VLAN属性

名称类型强制性的吗?
VLAN标签字母数字字符串
组织A(n)组织的外键
描述多行字符串没有

标签

标签描述
子网路属于此VLAN的子网
物理网络接口属于此VLAN的接口

创建一个新的VLAN

点击“概述”菜单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_vlan_1.png

然后在仪表板中单击“创建新VLAN”:

https://www.itophub.io/wiki/media?w=600&tok=f3f74c&media=2_7_0%3Adatamodel%3Aclasscreate_vlan_2.png

要显示以下表单:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_vlan_3.png

类型学

类型描述
品牌设备的“品牌”的可能值。
联系人类型团队或交付模式内部人员的“角色”的可能值。
文件类型 
的iOS版本网络设备的操作系统类型的可能值(来自Cisco的Internetwork Operating系统)。
模型设备的“模型”的可能值。型号列表是按照iTop中的品牌进行组织的。
网络设备类型网络设备“类型”(例如路由器,交换机,防火墙等)的可能值
操作系统家族服务器,虚拟机和PC的“ OS系列”属性的可能值。样本列表可以是:
操作系统版本计算机的“ OS版本”的可能值。操作系统版本在iTop中按操作系统家族进行组织。

例如,如果您定义OS类型为``MacOS X'',则此OS类型的版本可以为:

而对于OS类型的``Windows'',版本可以是这样的:

原文:https://www.itophub.io/wiki/page?id=2_6_0%3Adatamodel%3Aitop-config-mgmt 


Configuration Management (CMDB) Module

The Configuration Management module is mandatory module of iTop. It contains the definition of all the basic building blocks of the CMDB: Organizations, Contacts (Persons and Teams) as well as the usual physical devices (Servers, Network Devices…), software elements (DB Server, Database Schemas, Licences, Patches…) and the relations between all these objects.

Contacts

Person

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_person.pngThe class Person is used to describe physical persons as contacts in the CMDB. Persons can be grouped into Teams. Persons can be linked to other configuration items (for example to describe who to contact in case of problem with an application). In iTop the caller of a User request is a Person as well as the agent assigned to resolve it.

Person Properties

NameTypeMandatory?
Last NameAlphanumeric stringYes
First NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: Active, InactiveYes
LocationForeign key to athumb_down LocationNo
FunctionAlphanumeric stringNo
ManagerForeign key to athumb_down PersonNo
Employee numberAlphanumeric stringNo
EmailEmail addressNo
NotificationPossible values: no, yesNo
PhoneAlphanumeric stringNo
Mobile phoneAlphanumeric stringNo

Tabs

TabDescription
TeamsAll the teams this person belongs to
TicketsAll the tickets this person is the caller
CIsAll the configuration items linked to this contact

Creating a new Person

Click on the “New contact” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_person_1.png

Then select “Person” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_person_2.png

And click “Apply” to display the Person creation form:

https://www.itophub.io/wiki/media?w=600&tok=030d00&media=2_7_0%3Adatamodel%3Aclasscreate_person_3.png

Team

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_team.pngA team represents a group of persons. In iTop, Teams can be used to: associate a set of persons to a given configuration item, create a “workgroup” for assigning tickets or group persons for receiving notifications.

A Team cannot be a member of another Team.

Team Properties

NameTypeMandatory?
NameAlphanumeric stringYes
StatusPossible values: Active, InactiveYes
OrganizationForeign key to athumb_down OrganizationYes
EmailEmail addressNo
PhoneAlphanumeric stringNo
NotificationPossible values: no, yesNo
FunctionAlphanumeric stringNo

Tabs

TabDescription
MembersAll the people belonging to this team
TicketsAll the tickets assigned to this team
CIsAll the configuration items linked to this contact

Creating a new Team

Click on the “New contact” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_team_1.png

Then select “Team” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_team_2.png

And click “Apply” to display the Team creation form:

https://www.itophub.io/wiki/media?w=600&tok=b2d801&media=2_7_0%3Adatamodel%3Aclasscreate_team_3.png

To add members to the Team, click on the tab “Members” and use the buttons to Add/Remove Persons from the list.

You can also specify a “Role” for each member of the Team.

Documents

There are several types of documents in iTop. All of them can be managed from the “Documents” menu in the “Configuration Management” section:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Amenu_document.png

Document File

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_documentfile.pngA File Document is used to upload documentation that can be shared accross multiple objects in the CMDB. Once a document (in any format: Word, PDF, Spreadsheet, etc.) has been uploaded into iTop, it can be “attached” to many different configuration items that share the same documentation. This is useful for processing instructions, technical documentation, etc. that need to be referenced from several places in the CMDB.

File Documents are stored inside the MySQL database so their maximum size is limited by:

  • The maximum upload size configured on the web server

  • The maximum size of a MySQL packet configured on the MySQL server

Document File Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: Draft, Obsolete, PublishedNo
VersionAlphanumeric stringNo
Document typeForeign key to athumb_down Document TypeNo
DescriptionMultiline character stringNo
FileAny binary content (document)Yes

Tabs

TabDescription
CIsAll the configuration items linked to this document
ContractsAll the contracts linked to this document
ServicesAll the services linked to this document

Document Note

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_documentnote.pngA Note is used to store a short text document. HTML formatting of Notes is supported using the WYSIWYG editor.

Document Note Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: Draft, Obsolete, PublishedNo
VersionAlphanumeric stringNo
Document typeForeign key to athumb_down Document TypeNo
DescriptionMultiline character stringNo
TextHTML stringYes

Tabs

TabDescription
CIsAll the configuration items linked to this document
ContractsAll the contracts linked to this document
ServicesAll the services linked to this document

Document Web

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_documentweb.pngWeb documents are used to store hyperlinks to external applications or documents. Think to them as “pointers” to external documents.

Document Web Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: Draft, Obsolete, PublishedNo
VersionAlphanumeric stringNo
DescriptionMultiline character stringNo
URLAbsolute or relative URL as a text stringNo

Tabs

TabDescription
CIsAll the configuration items linked to this document
ContractsAll the contracts linked to this document
ServicesAll the services linked to this document

Configuration Items

编辑

Application Solution

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_applicationsolution.pngApplication Solutions describe complex applications that are made of (or depend on) several basic components. They are a specialized type of “Group” for documenting large applications. The main information conveyed by an Application Solution is its list of relationships.

Application Solution Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: active, inactiveNo
Business criticityPossible values: high, low, mediumNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
CIsAll the configuration items that compose this application solution
Business processesAll the business processes depending on this application solution
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

If you have installed the Service Management for Providers module, then the tab “Services” doesn't exist as there is no link between Services and CIs

Creating a new Application Solution

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_applicationsolution_1.png

Then select “Application Solution” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_applicationsolution_2.png

And click “Apply” to display the Application Solution creation form:

https://www.itophub.io/wiki/media?w=600&tok=650fb3&media=2_7_0%3Adatamodel%3Aclasscreate_applicationsolution_3.png

To link other configuration items to the new Application Solution, click on the tab “CIs” and use the buttons to Add/Remove CIs from the list. The tab “Contacts” is for managing the relationships with Contacts, etc.

Relations

  • Impacts: an Application Solution is considered as impacting all its related Business Processes (listed in the tab “Business Processes”).

  • Depends on: an Application Solution is considered as depending on all its related CIs (listed in the tab “CIs”).

Business Process

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_businessprocess.pngA Business Process is used to document a high-level process or an important application for the operations. It is quite similar to an Application Solution but for describing higher level applications or whole processes in the organization. The main information conveyed by a Business Process is its list of relationships with Application Solutions and Contacts.

Business Process Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: active, inactiveNo
Business criticityPossible values: high, low, mediumNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions that impact this business process

Creating a new Business Process

The creation of a Business Process object is similar to the creation of an Application Solution, except that its components are Application Solutions instead of any CIs.

Relations

  • Impacts: no additional CIs are impacted by a Business Process.

  • Depends on: a Business Process is considered as depending on all its related Application Solutions (listed in the tab “Application Solutions”).

DB Server

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_dbserver.pngAn instance of a database server software (like MySQL, Oracle, SQL Server, DB2…) running on a particular system (PC, Server or Virtual Machine).

DB Server Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: active, inactiveNo
Business criticityPossible values: high, low, mediumNo
SystemForeign key to athumb_down Functional CIYes
SoftwareForeign key to athumb_down SoftwareNo
Software licenceForeign key to athumb_down Software LicenceNo
PathAlphanumeric stringNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
DB schemasAll the database schemas for this DB server
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new DB Server

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_dbserver_1.png

Then select “DB Server” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_dbserver_2.png

And click “Apply” to display the DB Server creation form:

https://www.itophub.io/wiki/media?w=600&tok=20e1d5&media=2_7_0%3Adatamodel%3Aclasscreate_dbserver_3.png

Relations

  • Impacts: a DB Server impacts all its Database Schemas, as well as the Application Solutions it belong to. A DB Server also impacts the contacts (Persons or Teams) linked to it.

  • Depends on: a DB Server is considered as depending on the system (PC, Server or Virtual Machine) on which it runs.

Database Schema

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_databaseschema.pngAn instance of dabatase running of a specific DB server.

Database Schema Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
DB serverForeign key to athumb_down DB ServerYes
Business criticityPossible values: high, low, mediumNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Database Schema

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_databaseschema_1.png

Then select “Database Schema” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_databaseschema_2.png

And click “Apply” to display the Database Schema creation form:

https://www.itophub.io/wiki/media?w=600&tok=14fd0b&media=2_7_0%3Adatamodel%3Aclasscreate_databaseschema_3.png

Relations

  • Impacts: a Database Schema impacts all the Application Solutions it belongs to.

  • Depends on: a Database Schema is considered as depending on its DB Server.

Middleware

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_middleware.pngAn instance of a middleware software (software offering services to other software, or enterprise integration software) installed on a particular system (PC, Server or Virtual Machine). For example: Tomcat, JBoss, Talend, Microsoft BizTalk, IBM Websphere or Lotus Domino can be put under this category.

Middleware Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: active, inactiveNo
Business criticityPossible values: high, low, mediumNo
SystemForeign key to athumb_down Functional CIYes
SoftwareForeign key to athumb_down SoftwareNo
Software licenceForeign key to athumb_down Software LicenceNo
PathAlphanumeric stringNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
Middleware instancesAll the middleware instances provided by this middleware
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Middleware

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middleware_1.png

Then select “Middleware” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middleware_2.png

And click “Apply” to display the Middleware creation form:

https://www.itophub.io/wiki/media?w=600&tok=e54898&media=2_7_0%3Adatamodel%3Aclasscreate_middleware_3.png

Relations

  • Impacts: a Middleware impacts all its Middleware Instances, as well as the Application Solutions it belong to. A Middleware also impacts the contacts (Persons or Teams) linked to it.

  • Depends on: a Middleware is considered as depending on the system (PC, Server or Virtual Machine) on which it runs.

Middleware Instance

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_middlewareinstance.pngA particular application instance (or service) provided by an installed middleware software. For example a web application deployed with Tomcat can be documented as a Middleware Instance.

Middleware Instance Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
MiddlewareForeign key to athumb_down MiddlewareYes
Business criticityPossible values: high, low, mediumNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Middleware Instance

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middlewareinstance_1.png

Then select “Middleware Instance” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_middlewareinstance_2.png

And click “Apply” to display the Middleware Instance creation form:

https://www.itophub.io/wiki/media?w=600&tok=26c704&media=2_7_0%3Adatamodel%3Aclasscreate_middlewareinstance_3.png

Relations

  • Impacts: a Middleware Instance impacts all the Application Solutions it belong to. A Middleware Instance also impacts the contacts (Persons or Teams) linked to it.

  • Depends on: a Middleware Instance is considered as depending on its Middleware.

Network Device

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_networkdevice.pngAny type of network device: router, switch, hub, load balancer, firewall…

Network Device Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: implementation, obsolete, production, stockNo
Business criticityPossible values: high, low, mediumNo
LocationForeign key to athumb_down LocationNo
RackForeign key to athumb_down RackNo
EnclosureForeign key to athumb_down EnclosureNo
Network typeForeign key to athumb_down Network Device TypeYes
BrandForeign key to athumb_down BrandNo
ModelForeign key to athumb_down ModelNo
IOS versionForeign key to athumb_down IOS VersionNo
Management IPIP AddressNo
RAMAlphanumeric stringNo
Rack unitsNumeric value (could be negative)No
Serial numberAlphanumeric stringNo
Asset numberAlphanumeric stringNo
Move to production dateDate (year-month-day)No
Purchase dateDate (year-month-day)No
End of warrantyDate (year-month-day)No
PowerA sourceForeign key to athumb_down Power ConnectionNo
PowerB sourceForeign key to athumb_down Power ConnectionNo
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Network interfacesAll the physical network interfaces
DevicesAll the devices connected to this network device
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Network Device

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_networkdevice_1.png

Then select “Network Device” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_networkdevice_2.png

And click “Apply” to display the Network Device creation form:

https://www.itophub.io/wiki/media?w=600&tok=59a9be&media=2_7_0%3Adatamodel%3Aclasscreate_networkdevice_3.png

Relations

  • Impacts: a Network Device impacts all the devices connected to it (Servers, PCs, SAN Switches, NAS, Storage Systems, other Network Devices, etc.), the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to it.

  • Depends on: a Network Device is considered as depending on the other Network Devices and SAN Switches it is connected to. If the Network Devices is located in an Enclosure, it depends on it.

Other Software

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_othersoftware.pngAny type of software that do not fit in the other categories: PC Software, Middleware, DB server or Web Server.

Other Software Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: active, inactiveNo
Business criticityPossible values: high, low, mediumNo
SystemForeign key to athumb_down Functional CIYes
SoftwareForeign key to athumb_down SoftwareNo
Software licenceForeign key to athumb_down Software LicenceNo
PathAlphanumeric stringNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Other Software

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_othersoftware_1.png

Then select “Other Software” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_othersoftware_2.png

And click “Apply” to display the Other Software creation form:

https://www.itophub.io/wiki/media?w=600&tok=37bdfa&media=2_7_0%3Adatamodel%3Aclasscreate_othersoftware_3.png

Relations

  • Impacts: an Other Software impacts all its instances, the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to it.

  • Depends on: an Other Software is considered as depending on the system (PC, Server or Virtual Machine) on which it runs.

PC Software

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_pcsoftware.pngAn instance of a software application installed on a PC. (For example: an instance of MS Office, Corel Draw, Adobe Photoshop or Filezilla).

PC Software Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: active, inactiveNo
Business criticityPossible values: high, low, mediumNo
SystemForeign key to athumb_down Functional CIYes
SoftwareForeign key to athumb_down SoftwareNo
Software licenceForeign key to athumb_down Software LicenceNo
PathAlphanumeric stringNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new PC Software

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_pcsoftware_1.png

Then select “PC Software” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_pcsoftware_2.png

And click “Apply” to display the PC Software creation form:

https://www.itophub.io/wiki/media?w=600&tok=85face&media=2_7_0%3Adatamodel%3Aclasscreate_pcsoftware_3.png

Relations

  • Impacts: a PC Software impacts all its instances, the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to it.

  • Depends on: a PC Software is considered as depending on the PC on which it runs.

Server

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_server.pngA Server is typically used in iTop to document a physical server machine. The Server object documents asset management information, physical characteristics and operational informations (contracts and services). A Server can be related to software components, contacts and documents. More relationships can be added to Servers by other modules like the module “Advanced Storage”.

Server Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: implementation, obsolete, production, stockNo
Business criticityPossible values: high, low, mediumNo
LocationForeign key to athumb_down LocationNo
RackForeign key to athumb_down RackNo
EnclosureForeign key to athumb_down EnclosureNo
BrandForeign key to athumb_down BrandNo
ModelForeign key to athumb_down ModelNo
OS familyForeign key to athumb_down OS FamilyNo
OS versionForeign key to athumb_down OS VersionNo
Management IPIP AddressNo
OS licenceForeign key to athumb_down OS LicenceNo
CPUAlphanumeric stringNo
RAMAlphanumeric stringNo
Rack unitsNumeric value (could be negative)No
Serial numberAlphanumeric stringNo
Asset numberAlphanumeric stringNo
Move to production dateDate (year-month-day)No
Purchase dateDate (year-month-day)No
End of warrantyDate (year-month-day)No
PowerA sourceForeign key to athumb_down Power ConnectionNo
PowerB sourceForeign key to athumb_down Power ConnectionNo
DescriptionMultiline character stringNo

Tabs

TabDescription
SoftwaresAll the softwares installed on this configuration item
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Network interfacesAll the physical network interfaces
FC portsAll the fiber channel interfaces for this device
Network devicesAll network devices connected to this device
SANsAll the SAN switches connected to this device
Logical volumesAll the logical volumes connected to this server
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Server

Click on the “New contact” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_server_1.png

Then select “Server” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_server_2.png

And click “Apply” to display the Server creation form:

https://www.itophub.io/wiki/media?w=600&tok=0f45f1&media=2_7_0%3Adatamodel%3Aclasscreate_server_3.png

Relations

  • Impacts: a Server impacts all the software instances running on it, as well as hypervisors. A Server is also considered as impacting any Application Solution it belongs to.

  • Depends on: a Server is considered as depending on the Logical Volumes, SAN Switches and the Network Devices it is connected to. If the Server is located in an Enclosure, it is considered as depending on it.

Web Application

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_webapplication.pngAn instance of an application accessible using a web browser and that runs on a given Web Server instance.

Web Application Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
Web serverForeign key to athumb_down Web serverYes
URLAbsolute or relative URL as a text stringNo
Business criticityPossible values: high, low, mediumNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Web Application

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webapplication_1.png

Then select “Web Application” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webapplication_2.png

And click “Apply” to display the Web Application creation form:

https://www.itophub.io/wiki/media?w=600&tok=28eafc&media=2_7_0%3Adatamodel%3Aclasscreate_webapplication_3.png

Relations

  • Impacts: a Web Application impacts the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to the Web Application.

  • Depends on: a Web Application is considered as depending on the Web Server on which it runs.

Web server

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_webserver.pngAn instance of a web server software running on a specific system (PC, Server or Virtual Machine).

Web server Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
StatusPossible values: active, inactiveNo
Business criticityPossible values: high, low, mediumNo
SystemForeign key to athumb_down Functional CIYes
SoftwareForeign key to athumb_down SoftwareNo
Software licenceForeign key to athumb_down Software LicenceNo
PathAlphanumeric stringNo
Move to production dateDate (year-month-day)No
DescriptionMultiline character stringNo

Tabs

TabDescription
ContactsAll the contacts for this configuration item
DocumentsAll the documents linked to this configuration item
TicketsAll the tickets for this configuration item
Application solutionsAll the application solutions depending on this configuration item
Web applicationsAll the web applications available on this web server
Provider contractsAll the provider contracts for this configuration item
ServicesAll the services impacted by this configuration item

Creating a new Web server

Click on the “New CI” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webserver_1.png

Then select “Web server” in the form below:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_webserver_2.png

And click “Apply” to display the Web server creation form:

https://www.itophub.io/wiki/media?w=600&tok=7c92a3&media=2_7_0%3Adatamodel%3Aclasscreate_webserver_3.png

Relations

  • Impacts: a Web Server impacts all the Web Applications running on it, the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to the Web Server.

  • Depends on: a Web Server is considered as depending on the system (Server, PC or Virtual machine) on which it runs.

Miscellaneous

编辑

Group

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_group.pngAny arbitrary group of CIs. Groups can be used to define explicit sets of configurations items for any documentation purpose. For example when doing an OS migration, it can be convenient to create a group “Servers to be migrated” and to remove the servers from the group as the migration progresses.

Group Properties

NameTypeMandatory?
NameAlphanumeric stringYes
StatusPossible values: Implementation, Obsolete, ProductionYes
OrganizationForeign key to athumb_down OrganizationYes
TypeAlphanumeric stringNo
DescriptionMultiline character stringNo
Parent GroupForeign key to a parent GroupNo

Tabs

TabDescription
Linked CIsAll the configuration items linked to this group

Creating a new Group

Location

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_location.pngA Location object in iTop is used to document the physical location of other configuration items. A Location basically has an address and therefore is most often used to describe a physical site. It is a good practice to ensure that for a given Organization, Location names are unique.

Location Properties

NameTypeMandatory?
NameAlphanumeric stringYes
StatusPossible values: Active, InactiveNo
Owner organizationForeign key to athumb_down OrganizationYes
AddressMultiline character stringNo
Postal codeAlphanumeric stringNo
CityAlphanumeric stringNo
CountryAlphanumeric stringNo

Tabs

TabDescription
ContactsAll the contacts located on this location
DevicesAll the devices in this location

Creating a new Location

OS Licence

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_oslicence.pngA licence contract for a particular operating system. The licence is related to one operating system (for example Windows 2008 R2) and can be associated with severall servers or virtual machines.

OS Licence Properties

NameTypeMandatory?
NameAlphanumeric stringYes
OS versionForeign key to athumb_down OS VersionYes
OrganizationForeign key to athumb_down OrganizationYes
Usage limitAlphanumeric stringNo
DescriptionMultiline character stringNo
PerpetualPossible values: no, yesYes
Start dateDate (year-month-day)No
End dateDate (year-month-day)No
KeyAlphanumeric stringNo

Tabs

TabDescription
DocumentsAll the documents linked to this licence
serversAll the servers where this licence is used
Virtual machinesAll the virtual machines where this licence is used

Creating a new OS Licence

Click on the “Overview” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_1.png

And click on “Create a new License” in the dashboard:

https://www.itophub.io/wiki/media?w=600&tok=72971c&media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_2.png

Then select “OSLicence” in the form below:

https://www.itophub.io/wiki/media?w=600&tok=7132b7&media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_3.png

And click “Apply” to display the OS Licence creation form:

https://www.itophub.io/wiki/media?w=600&tok=ae409a&media=2_7_0%3Adatamodel%3Aclasscreate_oslicence_4.png

OS Patch

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_ospatch.pngA patch, hotfix, security fix or service pack for a given operating system.

OS Patch Properties

NameTypeMandatory?
NameAlphanumeric stringYes
DescriptionMultiline character stringNo
OS versionForeign key to athumb_down OS VersionYes

Tabs

TabDescription
DocumentsAll the documents linked to this patch
DevicesAll the systems where this patch is installed

Creating a new OS Patch

Click on the “Overview” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_1.png

And click on “Create a new Patch” in the dashboard:

https://www.itophub.io/wiki/media?w=600&tok=2c8a09&media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_2.png

Then select “OSPatch” in the form below:

https://www.itophub.io/wiki/media?w=600&tok=974363&media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_3.png

And click “Apply” to display the OS Patch creation form:

https://www.itophub.io/wiki/media?w=600&tok=5617e1&media=2_7_0%3Adatamodel%3Aclasscreate_ospatch_4.png

Organization

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_organization.pngThe Organization is the base entity for the ownership of configuration items in iTop. Organizations are also used in iTop to document customers, providers, and organizational units within the same company. To describe complex structures, Organizations can be arranged into a hierarchy (by use of the optional “Parent” field).

Organization Properties

NameTypeMandatory?
NameAlphanumeric stringYes
CodeAlphanumeric stringNo
StatusPossible values: Active, InactiveNo
ParentForeign key to a parent OrganizationNo
Delivery modelForeign key to athumb_down Delivery ModelNo

Creating a new Organization

Physical Interface

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_physicalinterface.pngA physical network interface on a physical server, as opposed to virtual interfaces that are defined at the sofware level either in operating systems or virtual machines.

Physical Interface Properties

NameTypeMandatory?
NameAlphanumeric stringYes
DeviceForeign key to athumb_down Connectable CIYes
IP AddressIP AddressNo
MAC addressCore:AttributeMacAddress+No
CommentMultiline character stringNo
SpeedDecimal value (could be negative)No

Tabs

TabDescription
VLANsVLANs to which this interface is connected

Software

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_software.pngA generic item of a software in the software catalog. Software instances installed on a particular system always refer to a given Software. iTop splits the softwares in 5 categories: DB Servers, Middlewares, PC Softwares, Web Servers and Other Softwares.

Software Properties

NameTypeMandatory?
NameAlphanumeric stringYes
vendorAlphanumeric stringYes
VersionAlphanumeric stringYes
TypePossible values: DB Server, Middleware, Other Software, PC Software, Web ServerNo

Tabs

TabDescription
DocumentsAll the documents linked to this software
Software InstancesAll the software instances for this software
Software PatchesAll the patchs for this software
Software LicencesAll the licences for this software

Software Licence

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_softwarelicence.pngA licence contract for a particular software. The licence is related to one software (for example MS Office 2010) and can be associated with several instances of this software.

Software Licence Properties

NameTypeMandatory?
NameAlphanumeric stringYes
SoftwareForeign key to athumb_down SoftwareYes
OrganizationForeign key to athumb_down OrganizationYes
Usage limitAlphanumeric stringNo
DescriptionMultiline character stringNo
PerpetualPossible values: no, yesYes
Start dateDate (year-month-day)No
End dateDate (year-month-day)No
KeyAlphanumeric stringNo

Tabs

TabDescription
DocumentsAll the documents linked to this licence
Software instancesAll the systems where this licence is used

Creating a new Software Licence

Click on the “Overview” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_1.png

And click on “Create a new License” in the dashboard:

https://www.itophub.io/wiki/media?w=600&tok=4cc381&media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_2.png

Then select “SoftwareLicence” in the form below:

https://www.itophub.io/wiki/media?w=600&tok=e23ab4&media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_3.png

And click “Apply” to display the Software Licence creation form:

https://www.itophub.io/wiki/media?w=600&tok=31a659&media=2_7_0%3Adatamodel%3Aclasscreate_softwarelicence_4.png

Software Patch

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_softwarepatch.pngA patch, hotfix, security fix or service pack for a given software.

Software Patch Properties

NameTypeMandatory?
NameAlphanumeric stringYes
SoftwareForeign key to athumb_down SoftwareYes
DescriptionMultiline character stringNo

Tabs

TabDescription
DocumentsAll the documents linked to this patch
Software instancesAll the systems where this software patch is installed

Creating a new Software Patch

Click on the “Overview” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_1.png

And click on “Create a new Patch” in the dashboard:

https://www.itophub.io/wiki/media?w=600&tok=b9cb80&media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_2.png

Then select “SoftwarePatch” in the form below:

https://www.itophub.io/wiki/media?w=600&tok=bfef2f&media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_3.png

And click “Apply” to display the Software Patch creation form:

https://www.itophub.io/wiki/media?w=600&tok=aa0cf3&media=2_7_0%3Adatamodel%3Aclasscreate_softwarepatch_4.png

VLAN

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclassicon_vlan.pngA Virtual LAN is used to group together in a logical way networks Subnets and Physical Interfaces that participate in the same VLAN.

VLAN Properties

NameTypeMandatory?
VLAN TagAlphanumeric stringYes
OrganizationForeign key to athumb_down OrganizationYes
DescriptionMultiline character stringNo

Tabs

TabDescription
SubnetsSubnets which are part of this VLAN
Physical network interfacesInterfaces which are part of this VLAN

Creating a new VLAN

Click on the “Overview” menu:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_vlan_1.png

And click on “Create a new VLAN” in the dashboard:

https://www.itophub.io/wiki/media?w=600&tok=f3f74c&media=2_7_0%3Adatamodel%3Aclasscreate_vlan_2.png

To display the following form:

https://www.itophub.io/wiki/media?media=2_7_0%3Adatamodel%3Aclasscreate_vlan_3.png

Typology

编辑

TypeDescription
BrandThe possible values for the “Brand” of a device.
Contact TypePossible values for the “role” of a Person inside a Team or a Delivery Model.
Document Type 
IOS VersionPossible values for the types of operating system for network devices (from Cisco's Internetwork Operating System).
ModelThe possible values for the “Model” of a device. The list of models is organized per brand in iTop.
Network Device TypeThe possible values for the “Type” of a Network Device (e.g. Router, Switch, Firewall, etc.)
OS FamilyThe possible values for the “OS Family” attribute of Servers, Virtual Machines and PCs. A sample list can be:
* CentOS
* Debian
* Fedora
* HP-UX
* MacOS X
* RedHat
* Solaris
* SuSE
* Ubuntu
* Windows
OS VersionThe possible values for the “OS Version” of a computer. The OS Versions are organized per OS Family in iTop.

For example if you define the OS Type “MacOS X”, the versions for this OS Type can be:
* 10.0 - Cheetah
* 10.1 - Puma
* 10.2 - Jaguar
* 10.3 - Panther
* 10.4 - Tiger, etc.

Whereas for the OS Type “Windows”, the versions can be something like:
* XP
* XP SP1
* XP SP2
* XP SP3
* Vista
* Vista SP1
* Vista SP2
* 7
* 7 SP 1
* Server 2008
* Server 2008 R2
* Server 2012, etc.

https://www.itophub.io/wiki/media?w=600&tok=030d00&media=2_7_0%3Adatamodel%3Aclasscreate_person_3.png

https://www.itophub.io/wiki/media?w=600&tok=b2d801&media=2_7_0%3Adatamodel%3Aclasscreate_team_3.png

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由 superadmin 在 2020/08/27, 17:30 创建
    

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